As I enter my fourth year as a business owner and certified personal trainer, I can tell you that building a strong relationship with your client is “key” to your success and theirs. It never fails to amaze me how little time and money business spend on building relationships with their existing customer base in comparison to how much they spend in acquiring new ones. It’s like as soon as they welcome you in the family they are already focused on their next potential family member….what’s up with that!
I mean, what is the point of looking for new potential clients when you cannot satisfy the ones you already have. Isn’t the point to acquire clients so that you can build a relationship, build a trust and achieve an objective with them? In other words, take real good care of the people you have at home before you venture out to find new ones.
My core business is composed of clients I have had the pleasure of serving for over two years.I routinely go out of my way to make sure that those clients are taking care of “first” and to the best of my ability. I would have it no other way. In fact, my relationship is so good with my clients that all of them consider me a friend and trusted adviser. In other words, they will not hesitate for a minute to refer my services to any other friend, associate, or even a family member. That is golden my friends….you can bank on that!
So, how vital is a “trainer to client” relationship these days? I think you get the point.
Until next time,
Eraldo Maglara NSCA-CPT